We design our family centre services together with our customers and we are eager to hear their wishes and expectations. In order to hear from our customers, we carried out the Kampin perhek-eskus – asiakkaiden odotukset ja toiveet customer survey in November 2020. The aim of the sur-vey was to get ideas and information from the residents of Helsinki to support the planning and construction phase and genuinely involve the customers in the design phase.
We design our family centre services together with our customers and we are eager to hear their wishes and expectations. In order to hear from our customers, we carried out the Kampin perhekeskus – asiakkaidenodotukset ja toiveet customer survey in November 2020. The aim of the survey was to get ideas and information from the residents of Helsinki to support the planning and construction phase and genuinely involve the customers in the design phase.
According to the results of the survey, the residents of Helsinki have a positive attitude towards the Kamppi family centre as it provides children and families with a wide variety of flexible services. In time, the centre will become a familiar place to both parents and children.
The respondents are particularly looking forward to maternity and child health clinic services and various therapist and psychologist services.
The family cafe to be included in the family centre was considered to be an innovative idea that supports communality and easy contact with experts and other families. The respondents indicated that they would like different types of events to be arranged in the cafe, especially during evenings and weekends.
The family centreto be opened next autumn
The Kamppi family centre will be opened in autumn 2021. Helsinki-based families with children can then access a variety of social and health care services in the Helsinki city centre at Malminkatu 3.
The family centre provides children and young people aged 0–17 and their families, as well as those who are pregnant, with a wide range of maternity and child health clinic services; home services for families with children; social services; and speech therapy, physiotherapy and occupational therapy services in one location.
The respondents feel that the location of the family centre in Kamppi is ideal. The centre is easily accessible and it can serve as a base when accessing other services in the city centre. Other positive aspects mentioned in the responses include the attractiveness of the space, the baby care room and the possibility to breastfeed.
"It’swonderful that the attractiveness of the centre and social aspects have beenthought of, for example, by including a cafe. I think this is important forboth parents and children, who can sometimes feel that a sweet roll in a cafecan be a truly memorable experience. I believe that children will gladly visitthe centre for appointments with all these attractions available.” (Woman, 37)
Digital servicessupport accessibility
According to the results of the survey, digital services are considered to be a particularly easy way to access the services of the family centre, for example, the digital symptom checker service and different chat services. Mobile applications and video calls are also considered to be services that should be provided.
“Low-thresholdservices that can be accessed by both children and their parents, perhapsanonymously, if necessary.” (Woman,53)
Cooperation with organisations arranged at the family centre and the opportunities it provides are also interesting to the respondents. The survey also included questions about the respondents’ opinions on the languages used on signs and the possible related themes, the communication channels to be used by the centre and the most suitable opening hours.
The family centre is designed for our customers!
The survey wasconducted with the Crowst mobile platform during the period 13–26 November 2020with about 500 responses gathered from the residents of Helsinki.
Read more about the new Kamppi family centre.